Mediation Services

Our Mediation Process

1) Intake & Suitability Assessment
A confidential, no-obligation intake to understand the issues, confirm mediation is appropriate, and identify any risks to fairness or safety (including whether adjustments are needed—eg, interpreter, support person, shuttle/online arrangements). We also explain the mediation steps, confidentiality (and any limits), fees/costs and payment, how the process can be paused/ended, and how feedback or complaints can be made. 

2) Agreement to Mediate & Preparation
Before mediation begins, we provide clear written terms (including confidentiality and costs) and confirm who is participating and their authority to make decisions. We help the parties prepare—clarify the agenda, what information/documents are needed, and what outcomes each person wants to work toward.

3) Mediation Session
Mediation is a confidential facilitative process where participants are supported to reach their own decisions and/or agreements—the mediator manages the process but does not determine the outcome. We facilitate an even-handed process to help parties communicate, exchange information, identify issues and underlying needs, generate and evaluate options, and negotiate constructively. 

4) Outcome Documentation & Next Steps
If agreement is reached, we document the outcome (eg, Heads of Agreement / Memorandum of Understanding) and confirm practical next steps for implementation. If full agreement isn’t reached, we record progress (including any issues narrowed) and outline pathways forward.

We support participant self-determination, transparent fees, and clear confidentiality and complaints pathways, consistent with AMDRAS.